Delivery & returns
Ordering
You place an order using the form on the site and send it to us as a message. We reply with a confirmation: contents, delivery cost and timing. The contract is concluded once we confirm and payment is received.
Payment
In advance: bank transfer or BLIK to our phone number – we will send the details in a message. We start preparing your order once payment arrives.
Preparation time
Everything is handmade to order in small batches. We give you the shipping date when we confirm the order.
Delivery
We ship across Poland (e.g. InPost parcel locker or courier) and to other European countries – international shipping is quoted individually. Pickup in Warsaw is also possible. In Poland delivery is free on orders from 300 zł. Below that, delivery is paid by the buyer – the cost depends on parcel size and carrier (InPost parcel locker from about 15 zł); we give the exact amount when we confirm your order.
Photo before shipping
Before shipping we take a photo of your finished, packed order and send it to you. It confirms that everything is complete and carefully packed.
Returns
We do not accept returns or exchanges. Our products are handmade food made to individual order, so under Art. 38 of the Polish Consumer Rights Act the right to withdraw from a distance contract does not apply (goods made to the customer's specification, perishable goods and food that cannot be returned once opened for hygiene reasons).
After delivery
From the moment you receive the parcel, the buyer is responsible for storing the products. Store them as we advise (usually in a dry room at room temperature, away from sunlight). We are not liable for changes that occur after delivery, e.g. due to improper storage.
Damage in transit
If your parcel arrives damaged or does not match the order, message us, ideally within 24 hours of receipt, with photos of the parcel and its contents. We will compare them with our pre-shipping photo and reply within 14 days. Please also report a damaged parcel to the carrier. This does not limit your statutory rights.
Cancellation
You can cancel free of charge until payment. After payment we start preparing your order, so cancellation is only possible by agreement with us.
Contact
+48 794 167 083 (WhatsApp), Telegram @AnnaLipska1811, Instagram @sneck_mix.